Call us: 0800 328 4440 or +44 1225 688 050
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Terms & Conditions

How to order

1. Call free on 0800 328 4440
2. Buy securely online from our website
3. Email us: sales@gymcompany.co.uk


Product Suitability

Please note that all products on the main GymCompany website are designed for Home use and carry a Home use warranty only, unless stated otherwise. Equipment purchased from our website and used in a non domestic environment will render the warranty null and void unless the equipment description states it is suitable for commercial use. If you are planning to purchase equipment for Commercial use, or have any questions regarding the warranty for commercial equipment, please see our Commercial Site or call us on 0800 328 4440 or 44 1225 688 050 email sales@gymcompany.co.uk and we will be able to advise you on the suitable equipment.


VAT

All products listed are priced inclusive of UK VAT unless otherwise stated. If you wish to purchase with a VAT exemption please contact us for more information on 0800 328 4440.


Special Offers

Ex-display clearance items, Concept 2, Keiser, Nexersys, Hammer Strength, Watt Bike, Wolverson, Assault Bike, Versaclimber, Teeter are excluded from any promotional offers, and any such offers cannot be combined with any other promotion – please call if you have any questions. Only one special offer or coupon/voucher code per order. Special offer codes cannot be used in conjunction with any other offer. Special offers and voucher codes cannot be used in conjunction with finance. Sales made through cashback sites can only checkout with affiliate codes and NOT in-house codes. An additional carriage charge may apply to free of charge items. This will appear in your shopping basket once selected. If you do not want to take advantage of any free gift offers you will have the opportunity to opt out of them with no obligation. Only one free item is allowed per customer.

Free gifts are only applicable on full price items.


How to pay

Cash/cheque
Credit/Debit Card – most cards accepted
Bank Transfer
PayPal


Pricing

GymCompany ‘Normal Price’ is usually the Manufacturer’s or Supplier’s Recommended Retail Price. The ‘Normal Price’ may be the RRP/MRP plus carriage, however the price you pay will never exceed the supplier’s RRP/MRP and will nearly always be significantly less.


Conditions of Free Delivery

At present, free delivery is offered to all GymCompany customers on selected domestic equipment transactions. Customers will be informed of any delivery charge before ordering. All items, where applicable, will be delivered in boxes for home assembly by the customer. Goods will normally be delivered within 5-10 working days. Our free delivery service will deliver your goods Mon-Friday between 8am and 6pm. Our carriers can not give specific delivery time. For a small surcharge, deliveries can be chosen for an AM or PM delivery or a Saturday morning. Please contact us for further details.

Our one man free delivery service delivers your purchase to ground level. Depending on the delivery company and their individual health and safety policy, this may mean your goods are delivered to kerb side. Our free delivery does not include the driver taking your purchase upstairs internally or externally. Drivers are not insured to enter your property. Our one man free delivery service may require assistance from you to assist or move the goods from the drop off point into your home.Please do not ask the delivery driver to lift heavy items without sufficient manpower, as this will often be in breach of Health & Safety legislation.Free delivery, where provided, applies to the UK mainland only. Free delivery is provided only to customers purchasing equipment for home use; not for commercial installations. GymCompany use both internal and third party carriers. Occasionally deliveries can be delayed for reasons out with our control. GymCompany can not be held responsible for losses relating to late or failed deliveries.


Delivery Of Your Goods

Before signing for your goods, please ensure you check the outer packaging. If there is noticeable damage to any part of the packaging, please sign the delivery note accordingly. We cannot accept claims for goods damaged in transit if you have not indicated damage on the delivery note. We must be notified via e-mail in writing at the address below within 72 hours of delivery of any damaged packaging. Any damages, defects or shortages must be notified in writing via e-mail within 72 hours of receipt of goods to: info@gymcompany.co.uk Any customer refusing delivery of goods for any reason other than goods damaged in transit will be responsible for the delivery costs to the customer and the return to our warehouse. There will also be a minimum 15% restocking charge. GymCompany can not be held responsible for any shortages, damages or defects notified to us after 72 hours from delivery. Do not accept delivery of your goods if you can see they are visibly damaged. If you do then we are not able to offer a refund.


Warranties

All new equipment sold by GymCompany is covered by a minimum one year parts and labour cover. In many cases the warranty is greater than this.The warranty on equipment we sell varies from manufacturer to manufacturer. It can include a full on site repair facility or a ‘back to base’ warranty. In some cases, where there is a minor fault, the manufacturer will send a part by mail for the customer to fit. If an item develops a fault, please e-mail info@gymcompany.co.uk stating the equipment you have, (brand and model number), serial number and a brief description of the fault. GymCompany will either arrange to send a part for the customer to fit, send an engineer to site, or in some instances, depending on manufacturer, ask that the goods be returned to our warehouse. Goods must be well packaged prior to collection. No goods will be accepted into our warehouse without prior authorisation from GymCompany. GymCompany will then repair or replace the equipment with an equivalent or better model and deliver the goods back to the customer at our expense. Warranties only apply to goods within the UK. Warranty does not cover abuse or neglect.

 


Your right to cancel

Domestic Customers: You have a right to cancel your order and receive a full refund prior to goods being dispatched. If goods have been dispatched, you have the right to return goods within 30 days of receipt of your goods. You have 14 days to return unwanted goods and 30 days for faulty/damaged goods. The cost of postage, packaging and insurance to return the goods will be borne by the customer and goods must be received by us in perfect condition and in their original packaging. The cost of delivering the goods will be deducted from any refund. There may be a re-stocking charge (in the case of large items, this fee may be substantial). If goods are not received back in perfect condition and in their original packaging, GymCompany reserve the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your right to cancel may be forfeited. Our Standard 30 day online return options apply to goods purchased for domestic use only in the UK. These options do not apply to equipment purchased for use by a business or for any ‘special order’ items. Special order items, are goods that are not normally stocked by GymCompany and have had to be ordered or manufactured specifically for a customer. Special order items include (but are not limited to): Refurbished equipment, custom made equipment, and any item that is not listed on our website. All order cancellations or returns must be notified to us by e-mail only. If you wish to cancel or return goods please e-mail our Customer Service Department at returns@gymcompany.co.uk No cancellation of order will be accepted after 30 days from delivery of goods.

Ex demo machines cannot be refunded in full. Normal wear and tear is likely and these machines will always be delivered out of box. Should you wish to return your order of an ex demo model, you will be liable for return shipping costs plus a restocking fee of a minimum of 10%.

Orders placed by a business (Ltd Company, Ltd Liability Partnership, Sole Trader or PLC) – are excluded from UK Consumer Distance Selling Regulations. Any returns from a business customer cannot be refunded in full. At our discretion we may consider buying back the item(s) from the business  at a rate to be agreed. Cancellations prior to delivery might be accepted, at our discretion, and might be subject to cancellation charges.

Commercial customers: orders for businesses may not be cancelled, unless there are exceptional circumstances. We may, at our discretion, permit cancellations of commercial orders and if so, these will incur cancellation and restocking charges totalling 50% of the original cost of the order and any delivery or any other costs incurred.

Custom made/ Special order items: These options do not apply for any ‘special order’ items. Special order items are goods that are not normally stocked by GymCompany and have had to be ordered or custom manufactured. We may, at our discretion, permit a cancellation on special order/custom items, and if so, these will incur cancellation and restocking charges totalling 50% of the original cost of the order and any delivery or any other costs incurred. This specifically includes, but is not limited to, the following brands:

  • Exigo Strength
  • Hammer Strength
  • Forge Fitness
  • Full Metal Industries
  • Life Fitness (Strength)
  • Cybex (Strength)
  • Matrix (Strength)
  • Precor (Strength)
  • Star Trac (Strength)
  • Raze
  • Indigo Strength

Special order items also include (but are not limited to): refurbished equipment and any item that is not listed on our website. 

These options also do not apply to any shoes, boxing gloves/pads, wraps, belts etc (due to hygiene reasons), software, DVDs, videos or books where the security or outer seals have been broken. All order cancellations or returns must be notified to us by e-mail only.


Title

GymCompany retains title to all goods until paid for in full. If we are forced to recover goods that are unpaid, you will be liable for costs for collection and an unlimited percentage (up to the full retail value of the goods) for depreciation and wear to make up the difference between full retail value and resale value of the recovered goods.


Data Protection

All customer information will be treated under the terms of the Data Protection Act. We will not pass on your details to other companies. We may identify and inform you of other products and services offered by GymCompany which would be of interest to you. You must tell us if you do not wish us to do so.


Complaints

GymCompany take all of our customers seriously and we try to offer them the best possible service available, however if you feel you have something to complain about you may direct it to info@gymcompany.co.uk. You will be guaranteed a quick response.


Disclaimer

GymCompany endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model but may, occasionally, not reflect the product as sold. Unless specifically stated, weights, bars and other accessories shown on photographs are not included – please call for further details on any particular product. While every effort is made to provide accurate and up to date information, GymCompany can not be held responsible for any errors or omission on our website or brochures. Although GymCompany endeavour to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be mispriced. If a pricing issue is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price. All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order. For certain goods, information concerning stock availability is not available on the Website. If you order goods which are not available from stock, we will contact you by e-mail and you will have the option to wait until the goods are available from stock, or cancel your order in accordance with our cancellation and returns policy. In the event your order is cancelled, we will refund any payment already collected from you in respect of that order, in accordance with our cancellation and returns policy. Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order. While every care has been taken to ensure that this website is virus-free, GymCompany accepts no liability for viruses or virus damage as result of using this website. The terms of the contract do not effect your statutory rights.

Coupons

VIP members code – Not applicable on finance orders or sale items. Cannot be used on any basket items with the following brand: Teeter, Sasaki, Flabelos, Align pilates, Polar, Suunto, TRX, Concept 2, Spirit, Hammer, Finnlo, Keiser, Sole, Wattbike, Woolverson, Expresso, Schwinn Airdyne, Eleiko, Hammer Strength, versaclimber, technogym, Nexersys, Eleiko

SALE6 – Not applicable on finance orders