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We want you to love your purchase from GymCompany.  If you don’t, our money-back guarantee means you can return it to us, no questions asked, within 30 days of your order for a full refund or exchange. If you are UK based you have 14 days to return unwanted goods and 30 days for faulty/damaged goods. We’re more than happy for you to try your equipment but if you want to return it, it must still be in perfect condition. Please check out our terms for more information.

For reasons we hope you’ll understand, custom made items, second hand machines and ex-demo models are excluded from this returns policy.  It doesn’t apply to commercial customers either, so if you’re a business you might want to check our terms for more information.

Of course, our policy doesn’t affect your statutory rights.